Categorize service requests

Instantly categorize service requests

Levity enables professionals in various industries to rapidly sort incoming requests by work type, region, or urgency.

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Why bother?

Processing a multitude of requests on a daily basis can be a stress factor.

The broader the service catalog, the more effort is required for efficient scheduling.

Levity can streamline this process by instantly sorting requests based on custom categories. Some examples:

Automatically tag jobs by type of service, work region, or whatever makes sense for you.
Efficiently distribute service requests to your team according to location and specialization.
Trade planning time for time spent fulfilling customer needs.

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Trusted by leading teams

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Streamline task assignment to save time and improve service quality

Receiving and assigning a variety of unique work requests daily costs time and money

Instantly sort incoming requests by custom categories and notify agents

Urgent requests disappear into the mountain of data

Handle important situations in real time

Interaction with clients that require a specific service is often repetitive

Trigger automations for foreseeable workflows and save time

Automate what you couldn't automate before

Levity starts where rule-based automation ends

Minimize administration

Automate task assignment & customer interaction

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Find the best match

Allocate your resources efficiently while providing the best service quality

Learn from your data

Track the requests you get and intelligently adapt your business

Rise above mundane tasks

FAQs

You have come a long a way to get here and you might have some questions.

Can this model be used across my team or a whole company?

Yes. As opposed to many other software tools, we don't charge "per seat" and you are free to use it across your entire organization. This allows you to give anyone in your team or company the same abilities at no additional cost.

Is it possible to train a model tailored to my processes?

Yes! This is one of the most important aspects of the software. You can define any category or label that you need right on our platform and train the system according to your needs. Above are just a wanted few examples.

How is Levity different from other tools like AutoML, integration platforms, or robotic process automation (RPA)?

Short answer: We sit at the intersect of all the above - you can automate processes, you can process unstructured data, you can integrate it with your existing software, and you don't need to write code for any of it.

Detailed answer: We have made a few comparisons to these other automation technologies that you might want to check out:

How can I integrate a model with my process?

We already have a few hundred integrations with other software tools. All you need to do in our app is specify where the data comes from and what should happen with the prediction – all in our visual workflow builder.

Do I have to know how to write code?

No. You can access everything without having to write a single line of code. You can access our API directly, but that is entirely optional.